Troubleshooting Guide

1. Click "Forgot Password" on the login page
2. Enter your registered email address
3. Check your inbox for the reset link (also check spam folder)
4. Click the link and create a new password
5. Log in with your new password

If you don't receive the email within 5 minutes, contact support.

Your account may be blocked due to:

• Violation of community guidelines
• Multiple reports from other users
• Suspicious activity detected
• Incomplete verification

To appeal, email appeals@indianmarriage.com with your registered email and explain the situation. Our team reviews appeals within 24-48 hours.

1. Go to Settings > Account Settings
2. Click on "Change Email"
3. Enter your new email address
4. Verify with OTP sent to your old email
5. Verify with OTP sent to your new email
6. Your email will be updated

1. Go to Settings > Account Settings > Delete Account
2. Select a reason for leaving (optional)
3. Confirm your password
4. Click "Delete My Account"

Account deletion is permanent. You can hide your profile instead if you want to take a break.

Don't worry! This usually happens due to a network timeout. Here's what to do:

1. Wait 24-48 hours - the amount usually auto-refunds
2. Check your bank statement after 48 hours
3. If not refunded, contact us with your transaction ID

Email payments@indianmarriage.com with:

• Transaction ID / Reference number
• Amount debited
• Date and time of transaction
• Screenshot of bank debit (if available)

1. Go to Settings > Subscription
2. Click "Manage Subscription"
3. Select "Cancel Subscription"
4. Confirm cancellation

Your premium features remain active until the end of the billing period. See our refund policy for more details.

Try these steps:

1. Log out and log back in
2. Clear your browser cache or app data
3. Wait 15 minutes for system sync
4. Check Settings > Subscription to verify status

If issue persists, contact support with your payment receipt.

Photo upload requirements:

• Maximum file size: 5MB
• Formats: JPG, JPEG, PNG
• Minimum dimensions: 400x400 pixels
• Clear face visibility required
• No group photos for main profile picture

If your photo meets these requirements but still won't upload, try:

1. Using a different browser
2. Disabling any VPN
3. Checking your internet connection

Verification typically takes 24-48 hours. If it's been longer:

1. Ensure all documents are clear and readable
2. Check that document type matches the selection
3. Make sure the document is not expired
4. Verify your selfie matches the document photo

You may need to re-upload documents if they were rejected. Check your email for rejection reasons.

Some fields cannot be edited directly after verification:

• Name (requires ID verification change request)
• Date of Birth (requires document proof)
• Gender (contact support)

To change these, contact support with relevant documentation.

Try these solutions:

1. Clear browser cache and cookies
2. Update your browser to the latest version
3. Check your internet connection speed
4. Disable browser extensions temporarily
5. Try accessing from a different device

For mobile app:

1. Update the app from Play Store/App Store
2. Clear app cache in phone settings
3. Reinstall the app if issue persists

Check these settings:

1. Go to Settings > Communication Preferences
2. Ensure notifications are enabled
3. Check phone notification settings for the app
4. Verify your email isn't marking us as spam
5. Check if Do Not Disturb mode is active

Video chat requirements:

• Stable internet connection (2 Mbps minimum)
• Camera and microphone permissions granted
• Latest browser version (Chrome/Firefox recommended)
• WebRTC enabled in browser

Troubleshooting steps:

1. Refresh the page and try again
2. Check camera/mic permissions in browser
3. Close other video apps using camera
4. Restart your browser