Refund Policies
Transparent refund policies designed to protect your investment in finding love
Quick Refund Eligibility Check
Enter your details to check your refund eligibility instantly
Our Refund Policies
We believe in fair and transparent refund policies that protect your investment while ensuring service quality
7-Day Satisfaction Guarantee
- Full refund within 7 days of purchase
- No questions asked policy
- Processed within 3-5 business days
- Applies to all subscription plans
Prorated Refunds
- After 7 days, prorated refunds available
- Based on unused subscription period
- Subject to terms and conditions
- Valid reason required
Special Circumstances
- Got married through our platform
- Medical or family emergencies
- Technical service failures
- Compassionate consideration
Refund Process Timeline
Step-by-step process of how refunds are handled at IndianMarriage.com
Submit Refund Request
Contact our support team via email, phone, or chat with your refund request and reason.
Request Review & Verification
Our team reviews your account, subscription details, and eligibility criteria.
Approval & Processing
Once approved, we initiate the refund process with your payment provider.
Refund Completion
Refund appears in your account based on your payment method processing time.
Detailed Refund Terms
Complete terms and conditions for all refund scenarios
Premium Membership Refunds
Eligible for Full Refund:
- Within 7 days of purchase
- Technical service failure on our end
- Billing errors or duplicate charges
- Account security compromise
Prorated Refund Conditions:
- After 7 days with valid reason
- Medical emergency documentation
- Service not meeting advertised features
- Minimum 30 days unused remaining
Platinum Elite Refunds
Enhanced Guarantee:
- 14-day satisfaction guarantee
- Personal matchmaker service issues
- VIP service delivery failures
- Photography session quality issues
Service Credits:
- Extension credits for service issues
- Additional photography sessions
- Extra matchmaker consultations
- Premium feature access
Family Package Refunds
Family-Specific Terms:
- Unanimous family decision required
- Primary account holder authorization
- Shared dashboard access maintained
- Individual member partial refunds
Success-Based Adjustments:
- Celebration refunds for marriages
- Successful engagement credits
- Multi-member success bonuses
- Referral program benefits
Frequently Asked Questions
Common questions about our refund policies
How long does it take to process a refund?
Refunds are typically processed within 3-5 business days for credit/debit cards, and 5-10 business days for bank transfers. The exact timeline depends on your payment provider and banking institution.
Can I get a refund if I found someone through another platform?
Yes, if you found a match through another platform within 30 days of purchase, you may be eligible for a prorated refund. We're happy when our users find love, regardless of the platform!
What if I'm not satisfied with the matches I receive?
Within the first 7 days, you can request a full refund if you're not satisfied with the quality of matches. After that, we'll work with you to improve your matching criteria and may offer service credits or extensions.
Are there any non-refundable fees?
Processing fees charged by payment gateways (typically 2-3%) may be deducted from refunds. However, for refunds within our 7-day guarantee period, we absorb these fees and provide a full refund.
Can I transfer my subscription to someone else instead of a refund?
Yes! We offer subscription transfers to immediate family members (parent, sibling, child) as an alternative to refunds. The new user must meet our eligibility criteria and agree to our terms of service.