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Frequently Asked Questions
How do I upgrade my membership?
You can upgrade your membership anytime by visiting your profile settings and selecting a new plan. The upgrade takes effect immediately.
How long does verification take?
Profile verification typically takes 24-48 hours. You'll receive an email notification once your documents are verified.
Can I change my preferences?
Yes, you can update your preferences anytime from your profile settings. Changes will improve future match recommendations.
Is my data secure?
Yes, we use 256-bit SSL encryption and are fully GDPR compliant. Your data is never shared without your consent.
How does the refund policy work?
We offer a 30-day money-back guarantee. If you're not satisfied, contact us for a full refund within 30 days.
What if I need technical help?
Our technical support team is available 24/7 via live chat. You can also call our support line during business hours.
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