Account History

Account Summary

Member Since: Jan 2024
Current Plan: Elite
Profile Status: Verified
Journey Progress: Step 4/7

Financial Summary

Total Spent: ₹45,997
This Month: ₹6,999
Next Billing: Aug 15
Savings: ₹8,999

Activity Summary

Services Used: 12
Consultations: 3
Documents: 8 Verified
Support Tickets: 2 Resolved

Recent Activity

Payment Successful
Elite subscription renewal - ₹6,999
July 15, 2025 - 10:30 AM
Consultation Completed
Relationship counseling session with expert
July 12, 2025 - 3:00 PM
New Match Recommendation
3 new compatible profiles added to your matches
July 10, 2025 - 9:15 AM
Verification Completed
Professional background verification successful
July 8, 2025 - 2:45 PM

Payment History

₹45,997
Total Paid
₹6,999
This Month
₹8,999
Savings
15
Transactions
Date Description Method Amount Status Actions
Jul 15, 2025
Elite Subscription
Monthly renewal
****1234
₹6,999 Completed
Jun 20, 2025
Professional Photography
Profile enhancement service
UPI
₹2,500 Completed
Jun 15, 2025
Elite Subscription
Monthly renewal
****1234
₹6,999 Completed
May 25, 2025
Background Verification
Complete verification package
Net Banking
₹800 Completed
May 15, 2025
Premium Subscription
Initial subscription
****5678
$29.99 Completed
Showing 1-5 of 15 payments

Services History

AI-Powered Matching

Active matchmaking service with personalized recommendations

Started: May 15, 2025 Status: Active Matches: 8 profiles
Included in Plan
Expert Consultation

Relationship counseling and compatibility guidance

Completed: July 12, 2025 Duration: 60 minutes Expert: Dr. Sharma
₹500
Professional Photography

Profile photo session with professional photographer

Completed: June 20, 2025 Photos: 25 delivered Location: Studio
₹2,500
Background Verification

Complete identity and professional background check

Completed: May 25, 2025 Documents: 6 verified Trust Score: 95%
₹800

Subscription History

Elite Plan

Current Active Plan

₹6,999
/month
Started
May 15, 2025
Next Billing
August 15, 2025
Auto-Renew
Enabled
Plan Changes
Date Action Plan Amount Status
Jun 1, 2025 Upgraded Premium → Elite ₹4,000 (Prorated) Active
May 15, 2025 Subscribed Premium Plan $29.99 Completed

Premium Journey Progress

Journey Progress
Step 4 of 7
Started: May 15, 2025 Current: AI-Powered Matching Est. Completion: August 2025
Step 1: Initial Consultation

Completed comprehensive consultation with matchmaking expert

Completed: May 16, 2025
Step 2: Premium Profile Creation

Professional photography and expert bio writing completed

Completed: June 20, 2025
Step 3: Complete Verification

Background verification and document validation successful

Completed: July 8, 2025
Step 4: AI-Powered Matching

Currently active - 8 compatible matches identified

In Progress: Started July 10, 2025
5
Step 5: Facilitated Introductions

Upcoming - Professional introduction facilitation

Expected: August 2025
6
Step 6: Meeting Coordination

Pending - First meeting and family introduction arrangement

Expected: September 2025
7
Step 7: Success & Beyond

Future - Engagement support and wedding planning assistance

Expected: TBD

Support History

2
Total Tickets
2 hrs
Avg Response
100%
Satisfaction
Payment Issue Resolution

Credit card payment failed during subscription renewal

Ticket #TKT-001 Created: June 14, 2025 Resolved: June 15, 2025
Resolved
Response: 3 hours
Support Agent: Priya Sharma
Resolution: Payment gateway issue resolved. Subscription successfully renewed with backup payment method.
Rate this support:
Profile Verification Query

Question about document upload and verification process

Ticket #TKT-002 Created: May 20, 2025 Resolved: May 20, 2025
Resolved
Response: 1 hour
Support Agent: Rohit Kumar
Resolution: Provided step-by-step guidance for document upload. Verification completed successfully within 24 hours.
Rate this support:
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