Overall Satisfaction
4.7/5
↗ +0.3 from last month
Net Promoter Score
73
↗ +8 from last quarter
Survey Response Rate
82%
↗ +5% from last month
Monthly Feedback
12.5K
↗ +1.2K responses
Active Survey Campaigns
Post-Marriage Follow-up Survey
Sent to users 6 months after successful match
Active
2,845 responses
Response rate: 76%
Platform Experience Survey
Monthly user experience and feature feedback
Scheduled
Launches: Dec 1, 2026
Target: 5,000 users
Family Satisfaction Assessment
Family member feedback on matching process
Active
1,234 responses
Response rate: 68%
Satisfaction Trends
Matching Accuracy
AI-powered suggestions
4.8
+0.2
Communication Tools
Video chat & messaging
4.6
+0.1
Family Involvement
Multi-generational features
4.5
+0.3
Cultural Compatibility
Traditional preferences
4.9
+0.1
AI Sentiment Analysis
72%
Positive
23%
Neutral
5%
Negative
Key Topics
Profile Quality
Match Accuracy
User Experience
Cultural Features
Support Quality
Feature Satisfaction Ratings
Astro Compatibility
Profile Verification
Video Chat Quality
Mobile App Experience
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